Privacy Policy

At Pedigree Shop (“we”, “us”, or “our”), we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pedigreeshop.com or purchase our premium dog nutrition products.

1. Information We Collect

We collect the following types of information to provide and improve our services:

• Personal Identification Information: Name, email address, phone number, shipping/billing address, payment information when you place an order for our dog food products (dry, wet, frozen/raw food, treats, or mixers).
• Transaction Information: Details about purchases you make including products ordered, payment method, and order history.
• Technical Data: IP address, browser type, device information, and website usage data through cookies and similar technologies.
• Communication Data: Records of your communications with our customer service team regarding your dog’s nutritional needs or order inquiries.

2. How We Use Your Information

We use your personal information for the following purposes:

• To process and fulfill your orders for premium dog nutrition products
• To provide customer support regarding your pet’s dietary requirements
• To improve our product offerings and website experience for dog owners
• To send transactional communications (order confirmations, shipping updates)
• To prevent fraud and ensure the security of our payment systems
• To comply with legal obligations related to international shipping of pet food products

3. Data Sharing and Disclosure

We may share your information in the following limited circumstances:

• Service Providers: With trusted third parties who assist in payment processing (PayPal, credit card processors), shipping carriers for delivering your dog food orders, and IT service providers.
• Legal Compliance: When required by law or to respond to legal process, particularly regarding international shipments of animal nutrition products.
• Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company.

We never sell your personal information to third-party marketers.

4. International Data Transfers

As we ship our premium dog nutrition products globally (excluding some remote areas), your information may be transferred to and processed in countries outside your residence. We ensure all transfers comply with applicable data protection laws and implement appropriate safeguards.

5. Data Security

We implement robust security measures to protect your information:

• 256-bit SSL encryption for all transactions (same security level as major banks)
• Secure storage of payment information with PCI-compliant processors
• Regular security audits of our systems
• Limited access to personal data to authorized personnel only

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data under certain conditions
• Objection: Object to certain processing activities
• Portability: Request transfer of your data to another service provider

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences (such as currency or language selection)
• Analyze website traffic to improve our product offerings for dog owners
• Provide personalized recommendations for dog food products
• Track the effectiveness of our marketing campaigns

You can control cookies through your browser settings. However, disabling cookies may affect certain website features.

8. Children’s Privacy

Our website and services are not directed to children under 16. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with a revised “Last Updated” date.