Welcome to Pedigree Shop! These Terms and Conditions govern your use of our website (www.pedigreesshop.com) and all purchases made through it. By accessing our site and making purchases, you agree to these terms in full.

1. Our Commitment to You

At Pedigree Shop, we’re dedicated to providing premium nutrition for your beloved canine companions. These terms are designed to create a transparent, fair shopping experience for all our customers worldwide (excluding Asia and certain remote areas).

2. Product Information

2.1 Product Range

We specialise in high-quality dog nutrition products including:

  • Dog Mixer
  • Dog Treats & Chews
  • Dry Dog Food
  • Frozen & Raw Dog Food
  • Wet Dog Food

2.2 Product Descriptions

We make every effort to accurately describe our products, including ingredients, nutritional information, and feeding guidelines. However, we cannot guarantee that product colours or specifications match exactly what appears on your screen.

2.3 Special Handling Products

Frozen & Raw Dog Food requires special handling and cannot be returned once shipped due to health and safety regulations.

3. Ordering Process

3.1 Placing Orders

By placing an order, you confirm that all information provided is accurate and complete. We reserve the right to refuse orders that appear fraudulent or exceed reasonable purchase quantities.

3.2 Order Confirmation

You’ll receive an email confirmation once your order is placed. This constitutes our acceptance of your order.

3.3 Order Processing

We process orders within 1-2 business days (excluding weekends and public holidays). You’ll receive tracking information once your order ships.

4. Payment Terms

4.1 Accepted Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

4.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to market conditions or supplier changes.

4.3 Payment Security

All transactions are processed through secure payment gateways. We never store your full payment details on our servers.

5. Shipping Policy

5.1 Shipping Options

We offer two shipping methods:

  1. Standard Shipping (£12.95) via DHL/FedEx (10-15 business days)
  2. Free Shipping via EMS for orders over £50 (15-25 business days)

5.2 Delivery Areas

We ship worldwide except to Asia and certain remote areas. Delivery times may vary based on location and customs processing.

5.3 Delivery Issues

You must notify us within 7 days of expected delivery if your order hasn’t arrived. We’ll investigate but cannot guarantee resolution for delays caused by customs or unforeseen circumstances.

6. Returns & Refunds

6.1 Return Policy

We accept returns within 15 days of delivery for unopened products in original packaging with proof of purchase. Frozen & Raw Dog Food cannot be returned once shipped.

6.2 Return Process

Contact us at [email protected] within 15 days to initiate a return. You’ll receive a Return Merchandise Authorization (RMA) number and instructions.

6.3 Return Shipping

Customers are responsible for return shipping costs unless the return results from our error. We recommend using trackable shipping.

6.4 Refunds

Refunds are processed to the original payment method within 3-5 business days of receiving your return. Bank processing may take an additional 2-5 days.

7. Customer Responsibilities

  • Provide accurate delivery and payment information
  • Inspect products upon delivery and report issues immediately
  • Follow product storage and handling instructions, especially for Frozen & Raw Dog Food
  • Pay any applicable customs duties or taxes for international orders

8. Intellectual Property

All content on our website (text, images, logos) is owned by Pedigree Shop and protected by copyright laws. Unauthorised use is prohibited.

9. Liability Limitations

Pedigree Shop’s liability is limited to the purchase price of the product in question. We’re not liable for:

  • Indirect or consequential damages
  • Product misuse or improper storage
  • Events beyond our reasonable control (natural disasters, strikes, etc.)

10. Privacy

Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect and use your information.

11. Changes to Terms

We may update these terms periodically. The current version will always be available on our website.

12. Governing Law

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of English courts.

13. Contact Us

For questions about these terms or any aspect of our service, please contact our friendly team:

Email: [email protected]
Postal Address: Pedigree Shop, 76 High St, St Albans, GB CH8L 2AO

Thank you for choosing Pedigree Shop – where happy tails mean happy customers!